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Council's water sources and security

Council is committed to ensuring that everyone in the region has access to high quality drinking water and continually invests in water infrastructure. Council sources water from the Fairbairn Dam, rivers, creeks and bores, either via an allocation through a water supply scheme or a water extraction licence.

Drinking water is tested regularly to ensure it complies with the Australian Drinking Water Guidelines and council has a set level of customer service standards for water supply and sewerage based on historical records.

Frequently asked questions

  • Who tests the water?

    Monitoring is predominantly undertaken by external contractors who have completed accredited training in water quality sampling.  Samples are collected from the water treatment plants and other locations in the middle of the reticulation system (i.e. from parks, community facilities).  Samples are then sent to Queensland Government laboratories for independent testing and analysis.

  • My water is discoloured, what should I do?

    From time to time the water’s colour or appearance can change. Sometimes it can take on a yellow, rust or brown tint to almost black, other times it can appear milky white or blue. This is known as discoloured water.

    If you have discoloured water, you should run the front garden tap into a bucket for up to 30 seconds to check the colour of the water. If it is not clear, repeat this half hourly until clear. Once the water in the front tap is clear, residents should clear the inside water lines. To do this, run the back garden tap into a bucket until the water is clear. Water collected during this process may be used on gardens.

    If the water in the front tap does not improve after several repeats, or discoloured water occurs frequently, please call us on 1300 242 686.

  • I've noticed a leak, what should I do?

    Leaks occur from damaged pipes. If the leak is on your side of the water meter it is your responsibility to have it fixed. If it is on council’s side of the water meter please contact us on 1300 242 686 and we will have it fixed as soon as possible.

Water restrictions

Water restrictions